Terms and Conditions

  1. Definitions
  • "Cloud Services" means the cloud services provided by NebulaNetworks, including any combination of SaaS, IaaS, PaaS, or Support Services as specified in the Order Form(s).
  • "Customer" means the person or entity identified as such on the Order Form.
  • "Customer Data" means data, including documents, text, images, sounds, or databases, provided, generated, processed, stored or transmitted by the Customer, Service Beneficiaries, Authorised Users, or NebulaNetworks on their behalf in the consumption of the Services.
  • "Authorised User" means an individual user allowed to access the Services.
  • "Service Beneficiary" means a third party that the Customer, with NebulaNetworks' approval, sells the Cloud Services to, who in turn allows its Authorised Users to access the Cloud Services.
  1. The Services
  • NebulaNetworks provides the Cloud Services and Additional Services to the Customer.
  • The Customer may allow its Authorised Users to access the Services or, with NebulaNetworks' approval, sell the Cloud Services to a Service Beneficiary who allows its Authorised Users to access them.
  • The Customer completes an Order Form for each Service, supplemented by additional documentation and specifications as appropriate.
  1. Licence to Customer
  • NebulaNetworks grants the Customer a non-exclusive, non-transferable licence to access and use the Services for the term specified in the Order Form.
  • The Customer may supplement the Services with its own Customer Software and/or Customer Services for the benefit of the Authorised Users, either directly or through the Service Beneficiary.
  1. Access to Services
  • The Customer is responsible for ensuring its Authorised Users comply with the terms of access to the Services.
  • NebulaNetworks may suspend or terminate an Authorised User's access if it believes they have breached the terms of access.
  1. Customer Data
  • The Customer retains ownership of its Customer Data.
  • NebulaNetworks will not access, use, or disclose the Customer Data except as necessary to provide the Services or as required by law.
  1. Fees and Payment
  • The Customer shall pay the fees for the Services as specified in the Order Form.
  • Fees are exclusive of taxes, which the Customer is responsible for paying.
  1. Proprietary Rights
  • NebulaNetworks retains all rights, title and interest in the Services and related intellectual property.
  • The Customer grants NebulaNetworks a royalty-free licence to use the Customer Data to provide the Services.
  1. Termination
  • Either party may terminate the Agreement for material breach that remains uncured for 30 days.
  • Upon termination, the Customer's right to access the Services ends and NebulaNetworks may delete the Customer Data, subject to legal and regulatory obligations.
  1. Limitation of Liability
  • NebulaNetworks' total liability is limited to the fees paid by the Customer in the 12 months preceding the claim.
  • Neither party is liable for indirect, special, or consequential damages.
  1. Governing Law and Jurisdiction
  • The Agreement is governed by the laws of the relevant jurisdiction.
  • Any disputes will be resolved through binding arbitration.